Customer Service

City Taxes


City Taxes are currently contracted with Lee County and can be paid at the Lee County Tax Collection's office.

Conservation Program for Ultra Low Flow Toilet


The City of Sanford encourages water saving practices, water reuse and conservation. As part of our water conservation program, the City offers a rebate program for customers that install ultra low flow toilets (ULF 1.6 gals).

Customers may receive a $50 credit on their water account for replacing a water-wasting toilet with a ULF toilet. Customers may replace a second toilet and receive a $25 credit. The City will give no more than two credits per account. View the Conservation Program for Ultra Low Flow Toilet Application (PDF).

Credit Bureau


The City of Sanford is a member of the Credit Bureau and all past due accounts are subject to be reported for collections after 30 days of final notice.

Disconnection for Nonpayment of Bill


Accounts are subject to disconnection if not paid in full each month. If your service is disconnected for nonpayment, delinquent fees and all arrears must be paid before service can be restored. If you pay during office hours your service will be restored without an additional charge. If you have not paid your bill and call after hours to have service reconnected you will be charged an additional $25 reconnection fee. You will then have until 10 a.m. the next day to pay the account in full. If the account is not paid in full, your service will be disconnected again and will not be reconnected until your account is paid in full.

Emergency Cut Off


If you have a broken water line, etc and need an emergency cut off please call Customer Service at 919-775-8215 during the day or the Police Department at 919-777-1000 after hours.

Hydrant Meters for Contractors


If you need a hydrant meter please contact Water Utilities at 919-775-8215 or Billing at 919-777-1149. For more information, view the Hydrant Meters for Contractors (PDF).

Leak / High Bills


  • What are the “present” and “previous” dates? Did anything unusual occur during this time period? Washing cars, watering the lawn, leaving a water hose turned on, filling a pool, washing a lot of clothes, extra house guests?
  • Check house for leaks - leaking faucets (inside and out), running toilets, leaking water heater, dishwasher, icemaker, washer; water under the house, listen for running water.
  • Check yard for wet spots.
  • Look at the history section of your bill and compare current usage to usage for last month as well as a year ago.
  • For more information view the Water Brochure (PDF).

New Connections


If you need a new tap please contact Engineering Department at 919-777-1122 or view their website for additional information.

National League of Cities Service Line Warranty Program


SLWA is a private company that provides optional water and/or sewer service line warranties to homeowners. SLWA is proud to have been selected by the National League of Cities (NLC) as an Enterprise Programs Partner. The NLC, representing over 218 million Americans, is the nation's oldest and largest organization devoted to strengthening and promoting cities as centers of opportunity, leadership and governance. After almost a decade in business, SLWA has an A+ rating with the Better Business Bureau. For more information view the Service Line Warranty Program (PDF).

Ordinance Violations


(parking, noise, animal control, etc) You can pay in person, by phone, or through the mail.
P.O. Box 3729
Sanford, NC 27331

Returned Checks


The City of Sanford charges all returned checks a processing fee of $25. We do not redeposit any returned items as the bank has already provided this service before an item is returned.