FAQ’s & Troubleshooting
| Can’t
logon to your PC? |
|
4
things could be happening:
1)
Username incorrect
2)
Password incorrect
3)
Server could be down
4)
If you are logging onto a Windows 2000/XP machine you must be setup
as a user on that specific PC.
5) Network cable unplugged |
| Do
you want to order a PC through the City? |
| The
City offers the Employee Computer Purchase Plan
every year in October, with PC’s arriving in November. This program is
eligible to non-probationary employees who have been with the City for
at least one year as of November 1st. |
| When
to REBOOT? |
| If
any unusual errors occur, PC locks up or “Illegal Operation” error, please
reboot your PC. Once an error
has occurred the error will continue if the PC has not been rebooted.
If the error continues after reboot please contact the IS Department. |
| Need
information about your home PC from Gateway? |
| You can call Gateway with your serial number located on the side or back of your PC they can tell you your PC’s components, drivers, and provide technical support for hardware problems. |
| Technical Support: |
| 1-800-846-2000, have the serial number located on back or bottom of your PC on hand. |
| Option #4, Customer Service/Technical Support | |
| Option #2, Home/Home Office | |
| Option #2, Technical Support | |
| Option #1, Desktop PC Support | |
| Option #1, Win 95/98/ME or Option #2 Win NT/2000 |
| Gateway’s Website: | |
| http://www.gateway.com/home/index.shtml |
|
| Technical Support Page: | |
| http://www.gateway.com/support/techdocs/index.shtml |
|
| Driver Download Page: | |
|
|
http://www.gatewayatwork.com/support/product/drivers/index.shtml |
| Need
Information about your home PC from Dell? |
|
| At Dell’s website you can enter your express service code located on the side of your PC and view all the information about your specific PC (purchase information, drivers, hardware, knowledge base, technical support, and more). | |
| Technical
Support: |
|
| 1-800-234-1490 | |
| Option #1, to enter extension | |
| ext. 69079 for Desktop Systems | |
| ext. 69080 for Laptop Systems | |
| Dell’s Website: | |
| http://www.dell.com | |
| Technical Support Page (setup your own personalized page): | |
| http://support.dell.com/us/en/DHS-BSD_reg.asp?segid=5DS | |
| Driver Download Page: | |
| http://support.dell.com/us/en/filelib/ | |
| Your
printer isn’t working properly? |
|
Things to check for: 1) Is the printer powered on and plugged in? 2) Is the printer cable connected securely to your PC and printer? 3) Is the printer set to work offline? 4) Is the printer cable in the right port?
5)
Is the printer out of paper or has a paper jam? |
|
If the printer is networked check for these (See list of networked printers): 1) Is the PC the printer is directly connected to powered on? 2) Is the network up? 3) Are you connected to the network? 4) Do you have the correct port/path for the printer? 5) Is the printer setup to be shared |
| Do
you have the Windows 98 bug? |
| If your PC does not shutdown properly and you are running Windows 98 please contact Amy to install the Windows 98 Shutdown Supplement. |
| Is
your data on the network? |
| The network is backed up every night and data is saved for two weeks. If a file has been deleted, destroyed, or corrupted please contact the Information Systems Department within two weeks and we will be able to restore your file on the network. |
| Are
you running Norton Anti-Virus? |
| Every user should have Norton Anti-Virus software installed on their PC. This provides protection against the latest viruses on the web that can be transferred via Internet downloads or email. |
| Do you have a Microsoft question? | |
| Microsoft
Knowledge Base: |
|
|
http://search.support.microsoft.com/kb/c.asp?ln=en-us |
|
| FAQ’s
by Product: |
|
| http://support.microsoft.com/directory/faqs.asp |
|
| Download
Center: |
|
| http://www.microsoft.com/downloads/search.asp | |