Pay Water Bill

Automated Payments

Customers can pay their bill with a credit or debit card over the phone using our automated system. Automated payments are available 24/7 at 919-775-8215. You will need your Account Number and Customer ID located at the top of your bill.  


We offer online bill pay. You will need your Account Number and Customer ID located on your bill to log onto the bill pay system. We accept all major credit and debit cards.

Electronic Draft

Complete the Electronic Draft Form and your water and sewer bill will be set up to be drafted on your due date each month. For more information, visit the Electronic Draft page.

CheckFreePay Payment Center

Pay your utility bill at any CheckFree Pay payment center within Sanford’s city limits. You must supply your bill payment stub. Processing fees are assessed by the vendor. Payments take three business days to process.

Go Paperless

Receiving your City of Sanford utility bill just got easier. Utility customers can receive their utility bills via email. Customers who opt into this service will receive only an electronic copy instead of a paper bill.

How to Switch

There are two easy ways to switch to paperless utility bills:

By Mail

Mail in your payment to:

City of Sanford
P.O. Box 63060
Charlotte, NC 28263-3060

Be sure to include your bill stub

If you are making a payment after your due date (within the 5 day grace period) we encourage you to pay your bill over the phone or in person to avoid the potential of a late fee due to mail and processing time.

Pay in Person

Make your payment in person at:

City of Sanford Municipal Building
225 East Weatherspoon Street
Sanford, NC 27330

Night Drop Box

Located in the circular drive at the back of the building. Any payments placed in this box after 5 p.m. will be credited the following business day. Please pay with check or money order, as the city is not responsible for cash payments left in the night drop box.