A customer’s location determines what cycle they are billed in and therefore determines their due date.
Cycle Due Date
1 - 26th of each month
2 - 3rd of each month
3 - 9th of each month
4 - 16th of each month
Additional Billing Information
2nd notices will be generated 5 days after the due date. If date falls on a non-business day, then notices will be generated the next business day.
All bills and charges must be paid in full before service can be restored.
The cut off list is generated on the morning of the 11th day after the due date and a $15 administrative fee will be applied. If date falls on a Friday or non-business day, then the $15 fee is applied and the cut off list is generated the next business day.
If service is cut off and you request that the service be restored after normal business hours, an additional $25 charge is required to be paid the following business day by 10 a.m. If the $25 after-hours reconnect fee is not paid by 10 a.m. service will be disconnected without further notice and will not be reconnected again after hours.
Late fee of $5 will be applied at 5 p.m. 10 days after the due date. If date falls on a non-business day, then late fees are applied the next business day.
Bills are due on the 3rd, 9th, 16th and 26th. If your due date falls on a non-business day, then payment is due the next business day.