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Delinquent fees and all arrears must be paid before service can be restored. If you pay during office hours, there will be no fee to restore service. If you call after hours to have your service restored, there will be a $25 fee.
Call 919-777-1000 to have service restored after hours. You must pay a $25 fee and all past due amounts owed the following business day before 10:00 a.m. or service will be disconnected.
Please be prepared to give us your forwarding address, a phone number and your Social Security Number for verification. Please contact us as soon as possible to make arrangements to have water cut off and provide us a forwarding address. We require at least a day’s notice. You will receive your final bill in approximately two weeks. For more information, please contact Billing and Collections at 919-777-1190.
The City of Sanford's customer service department is available to answer questions during regular business hours, which are 8:00 a.m. until 5:00 p.m. on weekdays.
If you have a water or sewer issue outside of those hours, you can call 919-775-8268. This line is answered by the Sanford Police Department and will be routed to the correct on-call Public Works employee.
Public roads in Sanford are owned and maintained by either the City of Sanford or the North Carolina Department of Transportation (NCDOT). Knowing the entity that owns a particular street or road helps in knowing where and how to report maintenance issues.
The fountain at Depot Park runs May through October each year. The fountain runs on the following schedule:
The bathroom facilities at the park are only opened when the park is rented for a private event. To rent the park, contact Downtown Sanford, Inc.
For more information about the fountain and its maintenance, contact the Public Works Service Center at 919-775-8247.
The City of Sanford does participate in urban archery.
Hunting is only allowed on a tract or parcel of land which is three or more acres. Tracts or parcels of land may not be combined or pooled to meet this requirement. No bow may be discharged unless the hunter is located 100 feet or more within the property line. The 100-foot buffer within each property line is an area in which no hunting may occur.
Hunters must follow all state and local laws, rules and ordinances when hunting deer within the city limits, and they must have in their possession a valid North Carolina Hunting License showing completion of a Hunting Safety Course.
The Street Division works only on city-maintained streets while the Department of Transportation (D.O.T.) is responsible for maintenance on state-maintained streets.The Street Division does however make utility patches for water and sewer repairs on state-maintained streets.
The City will repair or replace curb and gutter and sidewalk not on the priority list if the property owner pays for the necessary materials in advance.