Why do you need my social security number?
As part of your application for service, the City of Sanford requires a Social Security Number or a Federal Tax ID Number pursuant to North Carolina General Statutes, Chapter 105A-2(6). This information will be used solely for the purpose of collecting unpaid bills and submitting outstanding debts to the North Carolina Department of Revenue for collection by applying the debt against any income tax refund that you may be entitled to receive or lottery winnings of $600 or more. The City will not disclose your number without your consent to anyone outside the City except as mandated by law. For more information, please contact Billing and Collections at 919-777-1190.

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1. How do I start water service?
2. How do I transfer service?
3. What do I do if my service is disconnected?
4. How do I get my service restored after hours?
5. Why do I have to pay a deposit?
6. How much is a deposit?
7. Why is my water bill so high?
8. What happens to my deposit?
9. Why do you need my social security number?
10. How do I stop service?
11. Why am I being billed for water / sewer when I had no usage?
12. What are my payment options?