Why am I being billed for water / sewer when I had no usage?
Each customer receives a minimum bill each month because of the costs incurred by the city to provide service to each customer. The water that is readily available to each customer has to be treated before it’s distributed into the water lines. Also, every meter has to be read monthly to monitor each customer’s consumption. For more information, please contact Billing and Collections at 919-777-1190.

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1. How do I start water service?
2. How do I transfer service?
3. What do I do if my service is disconnected?
4. How do I get my service restored after hours?
5. Why do I have to pay a deposit?
6. How much is a deposit?
7. Why is my water bill so high?
8. What happens to my deposit?
9. Why do you need my social security number?
10. How do I stop service?
11. Why am I being billed for water / sewer when I had no usage?
12. What are my payment options?