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Delinquent fees and all arrears must be paid before service can be restored. If you pay during office hours, there will be no fee to restore service. If you call after hours to have your service restored, there will be a $25 fee.
Call 919-777-1000 to have service restored after hours. You must pay a $25 fee and all past due amounts owed the following business day before 10:00 a.m. or service will be disconnected.
Please be prepared to give us your forwarding address, a phone number and your Social Security Number for verification. Please contact us as soon as possible to make arrangements to have water cut off and provide us a forwarding address. We require at least a day’s notice. You will receive your final bill in approximately two weeks. For more information, please contact Billing and Collections at 919-777-1190.
City of Sanford Municipal Center225 E Weatherspoon StreetSanford, NC 27330
Hours of operation are Monday through Friday from 8:00 a.m. until 5:00 p.m.
Mail in your payment to:City of SanfordP.O. Box 63060Charlotte, NC 28263-3060
Be sure to include your bill stub.
Customers can pay their bill with a credit or debit card over the phone using our automated system. Automated payments are available 24/7 at 919-775-8215. You can use our online bill pay service here.
For each option, you will need your Account Number and Customer ID located at the top of your bill. We accept all major credit and debit cards.
Complete the electronic draft form and your water and sewer bill will be set up to be drafted on your due date each month.
The night drop box is located in the circular drive at the back of the building. Any payments placed in this box after 5 p.m. will be credited the following business day. Please pay with check or money order, as the city is not responsible for cash payments left in the night drop box.
Pay your utility bill at any CheckFree Pay payment center within Sanford’s city limits. You must supply your bill payment stub. Processing fees are assessed by the vendor. Payments take three business days to process.