Create an Account - Increase your productivity, customize your experience, and engage in information you care about.
Show All Answers
Delinquent fees and all arrears must be paid before service can be restored. If you pay during office hours, there will be no fee to restore service. If you call after hours to have your service restored, there will be a $25 fee.
Call 919-777-1000 to have service restored after hours. You must pay a $25 fee and all past due amounts owed the following business day before 10:00 a.m. or service will be disconnected.
Please be prepared to give us your forwarding address, a phone number and your Social Security Number for verification. Please contact us as soon as possible to make arrangements to have water cut off and provide us a forwarding address. We require at least a day’s notice. You will receive your final bill in approximately two weeks. For more information, please contact Billing and Collections at 919-777-1190.
City of Sanford Municipal Center225 E Weatherspoon StreetSanford, NC 27330
Hours of operation are Monday through Friday from 8:00 a.m. until 5:00 p.m.
Mail in your payment to:City of SanfordP.O. Box 63060Charlotte, NC 28263-3060
Be sure to include your bill stub.
Customers can pay their bill with a credit or debit card over the phone using our automated system. Automated payments are available 24/7 at 919-775-8215. You can use our online bill pay service here.
For each option, you will need your Account Number and Customer ID located at the top of your bill. We accept all major credit and debit cards.
Complete the electronic draft form and your water and sewer bill will be set up to be drafted on your due date each month.
The night drop box is located in the circular drive at the back of the building. Any payments placed in this box after 5 p.m. will be credited the following business day. Please pay with check or money order, as the city is not responsible for cash payments left in the night drop box.
Pay your utility bill at any CheckFree Pay payment center within Sanford’s city limits. You must supply your bill payment stub. Processing fees are assessed by the vendor. Payments take three business days to process.
The City of Sanford’s tax rate for fiscal year (FY) 2019-20 decreased to $0.60 per $100 assessed valuation, down from $0.62 per $100 assessed valuation in FY 2018-19. FY 2019-20’s tax rate is revenue neutral. Taxes for residents living in Sanford’s city limits are collected by Lee County Government. The annual operating budget for the City of Sanford is posted here.
Sanford City Council approved a $45 increase to the annual sanitation fee for FY 2019-20 to offset increases in the cost of providing recycling services. The fee for FY 2019-20 is now $270.
The FY 2018-19 budget added a $30 vehicle fee for every vehicle and trailer registered within the municipal city limits. This fee is applied to the maintenance of City-owned streets, including resurfacing, patching, and other necessary repairs. This fee was included on motor vehicle tax bills generated after July 1, 2018. The fee has not changed for FY 2019-20.
Note: The fee is only for maintenance of streets owned by the City of Sanford. It does not cover maintenance or repairs for the streets owned by the N.C. Department of Transportation. Here’s more information about the ownership of public roads.
For more information about the City’s tax rate or fees, contact the City of Sanford’s Financial Services Department at 919-777-1138.
The City of Sanford's customer service department is available to answer questions during regular business hours, which are 8:00 a.m. until 5:00 p.m. on weekdays.
If you have a water or sewer issue outside of those hours, you can call 919-775-8268. This line is answered by the Sanford Police Department and will be routed to the correct on-call Public Works employee.
Public roads in Sanford are owned and maintained by either the City of Sanford or the North Carolina Department of Transportation (NCDOT). Knowing the entity that owns a particular street or road helps in knowing where and how to report maintenance issues.
The fountain at Depot Park runs May through October each year. The fountain runs on the following schedule:
The bathroom facilities at the park are only opened when the park is rented for a private event. To rent the park, contact Downtown Sanford, Inc.
For more information about the fountain and its maintenance, contact the Public Works Service Center at 919-775-8247.
The City of Sanford does participate in urban archery.
Hunting is only allowed on a tract or parcel of land which is three or more acres. Tracts or parcels of land may not be combined or pooled to meet this requirement. No bow may be discharged unless the hunter is located 100 feet or more within the property line. The 100-foot buffer within each property line is an area in which no hunting may occur.
Hunters must follow all state and local laws, rules and ordinances when hunting deer within the city limits, and they must have in their possession a valid North Carolina Hunting License showing completion of a Hunting Safety Course.
The Street Division works only on city-maintained streets while the Department of Transportation (D.O.T.) is responsible for maintenance on state-maintained streets.The Street Division does however make utility patches for water and sewer repairs on state-maintained streets.
The City will repair or replace curb and gutter and sidewalk not on the priority list if the property owner pays for the necessary materials in advance.