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Delinquent fees and all arrears must be paid before service can be restored. If you pay during office hours, there will be no fee to restore service. If you call after hours to have your service restored, there will be a $25 fee.
Call 919-777-1000 to have service restored after hours. You must pay a $25 fee and all past due amounts owed the following business day before 10:00 a.m. or service will be disconnected.
An unusually high water bill is most often caused by a leak or change in water use. Some common causes of high water bills include:
Did you have house guests, water your lawn more than usual, or do anything else out of the ordinary in the last month that uses a lot of water? If so, this may account for an increase in your water bill.
Leaks can waste hundreds or even thousands of gallons of water, whether unseen or unfixed. It is important to routinely check your plumbing and home for leaky faucets, toilets, and outside taps and irrigation lines.
The most common cause for a high-water bill is running water from your toilet. A continuously running toilet can waste up to 200 gallons a day. That can double a family's typical water use, so fix toilet leaks as soon as possible. Some leaks, such as a dripping faucet or running toilet, are easy to find. You can usually hear a running toilet, but not always. See the toilet assessment below for help in determining if this is the cause of your high-water bill.
Leaks can also occur in harder-to-find places, such as under your house or in the service line between your water meter and home. Check outdoor spigots and crawl spaces, and look for wet spots in your yard which may indicate a leak.
First, check for the most common leak: a deteriorated or defective flush valve (flapper) ball at the bottom of the toilet tank. Water will leak into the toilet bowl if it does not make a tight seal. To check for this:
The second most common type of leak involves an improperly adjusted or broken fill (ballcock) valve. To check for this, take the lid off the toilet tank, flush it, and see if water drains into the overflow tubes when the tank is full.
The following table shows the amount of water that can be lost (and billed to your account) for various-size leaks.
During the summer, irrigation systems are a common source of high-water use. Watering times generally double during the summer months compared to the winter. Automated irrigation systems should be checked regularly to be sure they are functioning properly and have no leaks or broken sprinkler heads. If a sprinkler valve sticks on, it could waste an extremely large quantity of water. The irrigation timer may not be programmed properly; i.e., sprinklers are watering too often and/or too long. Reprogramming may be necessary if the power has been off.
Customers with water softeners have higher water bills due to the regeneration or backwash cycles their systems go through. The systems are preset to regenerate or backwash regularly. The systems will use water to clean the filter media and discharge the wastewater into the ground next to the system. Sometimes, these systems will get stuck in a cycle, which will cause higher water use.
If you receive a bill, you feel is too high, check over the common causes listed above. This may help to pinpoint the source of the high bill. Most often, the City's utility billing program will detect unusually high bills, and the City will automatically send our utility staff out to check the meter and the property for a leak. If you feel your bill is too high and the city has not contacted you, call 919-775-8215. City staff will schedule for the meter reading to be rechecked. If the meter reading is checked and found to be accurate, you may need to contact a plumber or other professional to help determine the source of a leak. Property owners are responsible for all private service water lines from the public water main to the residence and leaks inside the home.
Please be prepared to give us your forwarding address, a phone number and your Social Security Number for verification. Please contact us as soon as possible to make arrangements to have water cut off and provide us a forwarding address. We require at least a day’s notice. You will receive your final bill in approximately two weeks. For more information, please contact Billing and Collections at 919-777-1190.
City of Sanford Municipal Center225 E Weatherspoon StreetSanford, NC 27330
Hours of operation are Monday through Friday from 8:00 a.m. until 5:00 p.m.
Mail in your payment to:City of SanfordP.O. Box 63060Charlotte, NC 28263-3060
Be sure to include your bill stub.
Customers can pay their bill with a credit or debit card over the phone using our automated system. Automated payments are available 24/7 at 919-775-8215. You can use our online bill pay service here.
For each option, you will need your Account Number and Customer ID located at the top of your bill. We accept all major credit and debit cards.
Complete the electronic draft form and your water and sewer bill will be set up to be drafted on your due date each month.
The night drop box is located in the circular drive at the back of the building. Any payments placed in this box after 5 p.m. will be credited the following business day. Please pay with check or money order, as the city is not responsible for cash payments left in the night drop box.
Pay your utility bill at any CheckFree Pay payment center within Sanford’s city limits. You must supply your bill payment stub. Processing fees are assessed by the vendor. Payments take three business days to process.
A bond referendum is a voting process that gives voters the power to decide if a municipality should be authorized to raise funds through the sale of bonds. A general obligation (G.O.) bond is long-term borrowing in which a municipality pledges its full faith and credit (taxing power) to repay the debt over a specified term. G.O. bonds are the least costly financing option available to the City for these projects.
Under North Carolina law, a local government holding a referendum for the purpose of issuing general obligation (G.O.) bonds must specify general categories of capital projects for which bond proceeds may be used. Within these categories, a local government may identify specific projects that are intended to be funded by the bond proceeds - the “bond package.”
However, due to the lengthy process involved with identifying, designing, and implementing projects, as well as the lack of detailed cost and other project information available at the time of the bond referendum, the specific projects identified in the bond package may change over time.
The question that the actual bond referendum therefore asks of voters is whether they authorize local government to use the G.O. bonds as a financing tool for the general category of projects up to the amount specified in the question.
Bonds make capitol projects more affordable and put less stress on the City’s budget. By using bonds to finance these projects, we can pay for them in installments over time rather than needing all the money at the outset.
If citizens vote in favor of the four bond financing questions on the September 10th ballot, the City will have the authority to issue up to $14.5 million in general obligation (G.O.) bonds over 7 years. If the projects cannot be initiated in 7 years, the City may ask for a 3-year extension from the North Carolina Local Government Commission.
The 7 years allotted for these bonds are not meant to give municipalities the ability to shelve projects until seven years have passed. The 7-year time period is meant to give municipalities some leeway in when they issue debt so that they can watch the bond market and initiate the bonds when the time is best financially - just like how shoppers wait until interest rates are low to make a large purchase.
The City’s goal is to initiate these projects as soon as possible and to stagger them over time to minimize the tax impact on residents. Seven years is the longest the City can take to initiate a project, not a goal for getting started.
Yes. There will be four bond projects: Streetscape and Pedestrian Improvement Bonds, Parks and Recreational Bonds, Greenways and Trails Bonds, and Sidewalk Improvement Bonds. Each type of bond will pass or fail on its own. Therefore, a voter does not have to vote "yes" to all four projects in order to vote in favor of any one of them.
Per $100 of assessed value of personal and real property:
- Streetscape and Pedestrian Improvement Bonds = $6.5 million = 2.33 cents
- Parks and Recreational Bonds = $2 million = 0.72 cents
- Greenways and Trails Bonds = $4 million = 1.43 cents
- Sidewalk Improvement Bonds = $2 million = 0.72 cents
Assuming that voters choose to invest in all four projects, which total $14.5 million - and that the City embarked on all four investments at once - the property tax impact could be up to 5.2 cents, or $52 per $100,000 of home value, each year.
However, Council’s intention is to stagger the projects to minimize the tax impact on residents. The goal is not to embark on all four projects at once.
No. Taxes will be applied to all assessed value, which includes real and personal property, such as your vehicle or boat.
The City is working with limited revenue growth. After operational expenses are calculated, there are little remaining funds left for capital improvements. If the bonds do not pass, the projects will have to compete with the already limited funding. Some projects will likely be postponed or eliminated.
No. The bond vote is a vote on whether the City may specifically use general obligation (G.O.) bond financing; it is not a vote on the property tax rate. The City Council may raise or lower the property tax rates each year depending on the amount of revenues the Council believes is necessary to meet the operational and capital needs of the municipal government.
While the economy hasn’t completely recovered, the City Council has determined that these investments are needed to move Sanford into the future. And, given the City’s sound financial management, Sanford can borrow money at low interest rates and issuance costs, thus saving Sanford taxpayers hundreds of thousands of dollars over the repayment period.
The City will have 7 years (can be extended to 10) to issue/sell the bonds and 20 years to pay back the bonds after the funds are borrowed.
Preliminary work has already been completed on some of these projects. We are now ready to take the next step.
Design and engineering work is nearly complete for the "Medical Mile" extension of the Endor Iron Furnace Trail and for the downtown streetscapes. Because these projects are close to "shovel ready," they are likely to be the first projects embarked upon, should voters approve them. Of course, there is no way to predict definitively until voters make their choice and the City is able to begin the final phases of those projects.
View all tax information for the City of Sanford here. For more information about the City’s tax rate or fees, contact the City of Sanford’s Financial Services Department at 919-777-1138.
The City of Sanford's customer service department is available to answer questions during regular business hours, which are 8:00 a.m. until 5:00 p.m. on weekdays.
If you have a water or sewer issue outside of those hours, you can call 919-775-8268. This line is answered by the Sanford Police Department and will be routed to the correct on-call Public Works employee.
Public roads in Sanford are owned and maintained by either the City of Sanford or the North Carolina Department of Transportation (NCDOT). Knowing the entity that owns a particular street or road helps in knowing where and how to report maintenance issues.
The City of Sanford displays United States flags at the intersections of highly trafficked roads to observe several holidays.
Flags are displayed on:
Flags will be displayed at these intersections:
For more information, contact the Public Works Service Center at 919-775-8247.
The fountain at Depot Park runs daily except when undergoing maintenance.
The bathroom facilities at the park are open from 7:00 am until 7:00 pm from May through November and 9:00 am until 4:00 pm the remainder of the year.
For more information about the fountain and its maintenance, contact the Public Works Service Center at 919-775-8247.
The City of Sanford does participate in urban archery.
Hunting is only allowed on a tract or parcel of land which is three or more acres. Tracts or parcels of land may not be combined or pooled to meet this requirement. No bow may be discharged unless the hunter is located 100 feet or more within the property line. The 100-foot buffer within each property line is an area in which no hunting may occur.
Hunters must follow all state and local laws, rules and ordinances when hunting deer within the city limits, and they must have in their possession a valid North Carolina Hunting License showing completion of a Hunting Safety Course.
The Street Division works only on city-maintained streets while the Department of Transportation (D.O.T.) is responsible for maintenance on state-maintained streets.The Street Division does however make utility patches for water and sewer repairs on state-maintained streets.
The City will repair or replace curb and gutter and sidewalk not on the priority list if the property owner pays for the necessary materials in advance.
Every household receives one 96-gallon trash cart as part of their solid waste fee. Waste is picked up weekly by Waste Industries, a GFL company. Find your home’s weekly pickup day here.
If your home produces more waste than the 96-gallon cart will hold, you can request additional waste carts from Waste Industries. There is an additional charge per extra cart.
To request a cart or receive more information about additional carts, contact Waste Industries at 866-423-4122.
View all sanitation policies and procedures here.
Every household receives one 96-gallon blue recycling cart as part of their solid waste fee. Recycling is picked up biweekly by Waste Industries. Find your home’s recycling pickup schedule here.
If your home produces more recycling than the 96-gallon cart will hold, you can request an additional recycling cart from the City of Sanford.
To request a cart or receive more information about additional recycling carts, contact the City of Sanford’s Public Works Service Center at 919-775-8247.
View all recycling policies and procedures here.
The City of Sanford contracts with Waste Industries for recycling services. Waste Industries uses single-stream recycling, which allows residents to put all their recycling in a single container that is then transferred to a recycling center and separated by a team of specialists.
Learn more about recycling and see should -- and should not -- be added to recycling carts in the City of Sanford.
Please call the City of Sanford Water Plant Laboratory Supervisor Clarence Thompson at (919)777-1804 or email at Clarence.Thompson@sanfordnc.net.