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Delinquent fees and all arrears must be paid before service can be restored. If you pay during office hours, there will be no fee to restore service. If you call after hours to have your service restored, there will be a $25 fee.
Call 919-777-1000 to have service restored after hours. You must pay a $25 fee and all past due amounts owed the following business day before 10:00 a.m. or service will be disconnected.
An unusually high water bill is most often caused by a leak or change in water use. Some common causes of high water bills include:
Did you have house guests, water your lawn more than usual, or do anything else out of the ordinary in the last month that uses a lot of water? If so, this may account for an increase in your water bill.
Leaks can waste hundreds or even thousands of gallons of water, whether unseen or unfixed. It is important to routinely check your plumbing and home for leaky faucets, toilets, and outside taps and irrigation lines.
The most common cause for a high-water bill is running water from your toilet. A continuously running toilet can waste up to 200 gallons a day. That can double a family's typical water use, so fix toilet leaks as soon as possible. Some leaks, such as a dripping faucet or running toilet, are easy to find. You can usually hear a running toilet, but not always. See the toilet assessment below for help in determining if this is the cause of your high-water bill.
Leaks can also occur in harder-to-find places, such as under your house or in the service line between your water meter and home. Check outdoor spigots and crawl spaces, and look for wet spots in your yard which may indicate a leak.
First, check for the most common leak: a deteriorated or defective flush valve (flapper) ball at the bottom of the toilet tank. Water will leak into the toilet bowl if it does not make a tight seal. To check for this:
The second most common type of leak involves an improperly adjusted or broken fill (ballcock) valve. To check for this, take the lid off the toilet tank, flush it, and see if water drains into the overflow tubes when the tank is full.
The following table shows the amount of water that can be lost (and billed to your account) for various-size leaks.
During the summer, irrigation systems are a common source of high-water use. Watering times generally double during the summer months compared to the winter. Automated irrigation systems should be checked regularly to be sure they are functioning properly and have no leaks or broken sprinkler heads. If a sprinkler valve sticks on, it could waste an extremely large quantity of water. The irrigation timer may not be programmed properly; i.e., sprinklers are watering too often and/or too long. Reprogramming may be necessary if the power has been off.
Customers with water softeners have higher water bills due to the regeneration or backwash cycles their systems go through. The systems are preset to regenerate or backwash regularly. The systems will use water to clean the filter media and discharge the wastewater into the ground next to the system. Sometimes, these systems will get stuck in a cycle, which will cause higher water use.
If you receive a bill, you feel is too high, check over the common causes listed above. This may help to pinpoint the source of the high bill. Most often, the City's utility billing program will detect unusually high bills, and the City will automatically send our utility staff out to check the meter and the property for a leak. If you feel your bill is too high and the city has not contacted you, call 919-775-8215. City staff will schedule for the meter reading to be rechecked. If the meter reading is checked and found to be accurate, you may need to contact a plumber or other professional to help determine the source of a leak. Property owners are responsible for all private service water lines from the public water main to the residence and leaks inside the home.
Please be prepared to give us your forwarding address, a phone number and your Social Security Number for verification. Please contact us as soon as possible to make arrangements to have water cut off and provide us a forwarding address. We require at least a day’s notice. You will receive your final bill in approximately two weeks. For more information, please contact Billing and Collections at 919-777-1190.
City of Sanford Municipal Center225 E Weatherspoon StreetSanford, NC 27330
Hours of operation are Monday through Friday from 8:00 a.m. until 5:00 p.m.
Mail in your payment to:City of SanfordP.O. Box 63060Charlotte, NC 28263-3060
Be sure to include your bill stub.
Customers can pay their bill with a credit or debit card over the phone using our automated system. Automated payments are available 24/7 at 919-775-8215. You can use our online bill pay service here.
For each option, you will need your Account Number and Customer ID located at the top of your bill. We accept all major credit and debit cards.
Complete the electronic draft form and your water and sewer bill will be set up to be drafted on your due date each month.
The night drop box is located in the circular drive at the back of the building. Any payments placed in this box after 5 p.m. will be credited the following business day. Please pay with check or money order, as the city is not responsible for cash payments left in the night drop box.
Pay your utility bill at any CheckFree Pay payment center within Sanford’s city limits. You must supply your bill payment stub. Processing fees are assessed by the vendor. Payments take three business days to process.