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The original item was published from 5/31/2020 2:09:20 PM to 6/18/2020 2:21:07 PM.

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Municipal News & Announcements

Posted on: May 31, 2020

[ARCHIVED] Update: City Hall to Remain Closed to the Public Indefinitely

City Seal

On May 30, Gov. Roy Cooper signed Executive Order No. 142 to extend the prohibition of utility shut-offs and implement a moratorium on evictions in response to the ongoing impact of the coronavirus (COVID-19) pandemic.

The extension took effect immediately and lasts for 60 days.

Therefore, the City of Sanford’s customer service department will not open to the public on Monday, June 1 as previously planned. (View earlier release here.)

Utility customers have several options for making payments or for establishing or disconnecting services. Those options are:

  • by mail,
  • by phone at 919-775-8215 (24/7 automated service),
  • online at,
  • at any local CheckFreePay Payment Center, and
  • at the drop box located in the U-drive at the Sanford Municipal Center at 225 E. Weatherspoon Street.

Customer service representatives are available to speak by phone during regular business hours at 919-775-8215, including to discuss payment plan options for bills due after March 1, 2020.

For more information about City facilities and services, visit the Coronavirus Information section of our website at

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