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The original item was published from 7/31/2020 3:45:00 PM to 9/30/2020 7:53:37 PM.

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Municipal News & Announcements

Posted on: July 31, 2020

[ARCHIVED] City Hall to Reopen Monday for Utility Services

City Seal

The City of Sanford’s customer service department, located at 225 E. Weatherspoon Street, will open to the public on August 3 on a modified schedule of 9:00 a.m. to 3:00 p.m. Monday through Friday.

The department will be able to accept utility payments, discuss repayment options for bills generated between March 1 and July 29, and assist in starting or stopping utility service.

The safety and security of our community is the City of Sanford’s top priority. Therefore, anyone entering the building will be expected to uphold accepted practices for limiting the spread of COVID-19, including wearing a mask, maintaining physical distance and being patient with potentially long wait times.

There are several alternate options for paying utility bills:

  • Pay by mail.
  • Pay by phone at 919-775-8215.
  • Pay online at
  • Drop-off payment in the drop box located in the U-drive at the Sanford Municipal Center.
  • Pay at any local CheckFreePay Payment Center.

Customer service representatives are available to speak by phone from 8:00 a.m. until 5:00 p.m. Monday through Friday at 919-775-8215. Automated payments can be made by phone at any time.

All other departments at the Sanford Municipal Center are available by appointment only, except for the Sanford Police Department, which has remained open for emergency needs throughout the coronavirus public health crisis.

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