Emergency Preparation

Use these resources to be prepared for any potentially catastrophic event:

Utility Customer Alerts

In the event of a water or sewer emergency, the City of Sanford's Customer Service Department will send a voice, text, OR email notification to our customers (based on preferred contact method). These alerts are *only* for water and sewer customers.

IMPORTANT: In the event of a life-impacting emergency such as a boil water advisory, Utility Alerts will be sent to all water and sewer customers with contact information on file. The alerts will be sent by voice, text, AND email.

City of Sanford Web Alerts

Email or text notifications from the City of Sanford about city-related events such as street and water emergencies. Click here to subscribe.

Code Red

Code Red is an emergency alert notification system that is based on the physical address of the user. When you sign up, you must enter a physical address to receive location-based alerts. You can also enter a telephone number to receive voice alerts. This system is used for county-wide emergency events. Click here to subscribe.

2-1-1 Essential Services

2-1-1 is a dialing code for community information and referral services specific to our community. To access the service, dial 2-1-1 from any phone or send a text to 898211. 

he initial focus is on evacuations, shelters (pre- and post-event), feeding info, boil-water advisories, and other safety resources. After the storm passes, then 2-1-1 will provide info about things such as clean-up, water distribution, clothing & household goods donations, etc.

Social Media Outlets

Follow these social media outlets to receive alerts about the storm and its impact:

General Disaster Resources

Disaster preparation and recovery information specific from North Carolina Emergency Management.

Ready is a National public service campaign designed to educate and empower the American people to prepare for, respond to and mitigate emergencies, including natural and man-made disasters.